Innovation & Development

Customer Relations

Darfon attaches great importance to customer needs and has formulated a comprehensive customer relationship management policy with the goal of solving customers' unmet needs. Understand customers and their markets in depth, make specific plans based on the needs and characteristics of different product divisions, and create value with customers.

Darfon's Commitment

● Customer-centric culture:

Establish a customer-centric corporate culture and ensure that every employee understands the importance of customers and puts customers first in their daily work.

● Customer feedback mechanism:

Establish an effective customer feedback system, use semi-annual customer satisfaction surveys, use data analysis to understand customer needs and preferences, and encourage customers to share their opinions and suggestions. This feedback should be considered a valuable resource for improving products and services.

● Customer education and training:

Provide customer education and training programs to help them better understand and use the company's products. It can enhance customer satisfaction and also promote customer loyalty.

● Long-term relationship building:

Focus on building long-term customer relationships rather than just pursuing one-time sales, including providing regular business return visits and customer care activities.

● Continuous improvement and innovation:

Regularly evaluate and update CRM policies and strategies to reflect changes in market trends, developments in emerging technologies and evolving customer needs.

● Data security and privacy protection:

Strictly adhere to data protection regulations, protect customers' personal data and privacy, and maintain the highest levels of transparency and integrity in all customer interactions.

● Strategic partnership:

Establish strategic partnerships with other companies or organizations to expand the range of products and services and provide value-added services to customers, thereby enhancing customer relationships.

● Responsibility and sustainable development:

Demonstrate a commitment to social responsibility and sustainability through environmentally friendly products and practices, and support of social and environmental projects to attract and retain customers who value corporate social responsibility.